Terms and Conditions

Welcome to the Mero Test!

These terms and conditions (“Terms”) outline the rules for using the Mero Test app (“App”). By using the App, you agree to these Terms. If you don’t agree, please don’t use the App.

  1. User Agreement
    • Age Requirement: You must be 13 years or older to use the App. By using the App, you represent and warrant that you are at least 13 years old.
    • Account Security: You are responsible for maintaining the confidentiality of your account and password. You agree to notify Mero Test immediately of any unauthorized use of your account or password.
    • Lawful Use: You agree to use the App for lawful purposes only and in accordance with these Terms. You will not use the App in any way that violates any law or regulation or that infringes on the rights of others.
    • Prohibited Activities: You agree not to:
    • Send spam or unsolicited communications.
    • Harm or exploit children.
    • Infringe on the privacy of others.
    • Upload viruses or other malicious code.
    • Interfere with the operation of the App.
    • Attempt to gain unauthorized access to the App or its systems.
    • Impersonate any person or entity.

  2. User Content
    • You are responsible for any content you post on the App (“User Content”). This includes text, images, videos, and any other information.
    • Content Standards: User Content must not be:
      • Offensive, harassing, or abusive.
      • Defamatory, libelous, or obscene.
      • Illegal or that promotes illegal activity.
      • Infringing on the intellectual property rights of others.
      • Misleading or deceptive.
    • Removal of Content: Mero Test reserves the right to remove any User Content that violates these Terms or that we deem inappropriate for any reason.

  3. Data Privacy
    We take your privacy seriously. Please see our separate Privacy Policy for details on how we collect, use, and protect your information. 

  4. Intellectual Property
    The App and its content, including all text, graphics, logos, images, and software, are the property of Mero Test or its licensors and are protected by copyright and other intellectual property laws. You may not use any content from the App without permission.

  5. Acceptable Use
    In addition to the prohibitions listed in Section 1, you also agree to:
    • Use the App in a manner that is consistent with its intended purpose.
    • Not use the App to collect or store personal information about other users without their consent.
    • Not impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.
    • Not disrupt or interfere with the security of the App or any other user’s use of the App.

  6. Disclaimers
    • The App and its content are provided “as is” without warranty of any kind, express or implied. Mero Test disclaims all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
    • Mero Test does not warrant that the App will be uninterrupted or error-free, that defects will be corrected, or that the App or the server that makes it available are free of viruses or other harmful components.
    • Mero Test does not warrant that the information contained in the App is accurate or complete.

  7. Limitation of Liability
    To the maximum extent permitted by law, Mero Test shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the App. This includes, but is not limited to, damages for loss of profits, data, or business interruption.

  8. Termination
    Mero Test may terminate your access to the App for any reason, at any time, without notice. You may also terminate your account at any time.

  9. Governing Law
    These Terms are governed by and construed in accordance with the laws of Nepal.

  10. Changes to the Terms
    Mero Test may revise these Terms at any time by posting the revised Terms on the App. The revised Terms will be effective immediately upon posting. You are advised to review the Terms periodically for any changes.

  11. Cookies
    We use cookies to improve your experience on the App. You can find more information about how we use cookies in our Cookie Policy. [Link to Cookie Policy]

  12. In-App Purchases
    If Mero Test offers features or functionalities that can be purchased within the App (in-app purchases), the following additional terms apply:
    • Billing and Payment:
      • All in-app purchases are made through your Mero Test account using different payment methods (Business QR, Esewa, Fonepay or Direct Cash).
      • You agree to the applicable payment terms and conditions of your Mero Test account.
      • Payment for in-app purchases will be charged as per the amount mentioned in payment screen of your Mero Test app. 
    • Refunds:
      • Generally, all in-app purchases are final and non-refundable. However, Mero Test may consider refunds on a case-by-case basis for technical issues or other exceptional circumstances. Please contact info@merotest.com for refund requests.
      • To be eligible for a refund, you must submit your request within 7 days of the purchase.
    • Price Changes:
      • Mero Test reserves the right to change, modify, or adjust pricing for in-app purchases at any time.
      • Any price changes will be communicated through the App or other relevant channels.

  13. Test Results
    I understand that
    • Test results are available directly in the app once after it is available with the Mero Test officials.
    • IELTS hardcopy TRF (Test Report Form) will be available 5 to 6 days after your online results are released.

      By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions about these Terms of Service, please contact us at: info@merotest.com